Refund Policy
Last updated: June 14, 2025
Refund handling depends on where the purchase was made. Nothing in this policy limits refund rights required by applicable law or by the store that processed your purchase.
App Store purchases
Purchases made through Zodiaq for iPhone or iPad are processed by Apple. Refund eligibility and refund requests for those purchases are handled by Apple under Apple's applicable terms and policies.
Google Play purchases
Purchases made through the Android app are processed by Google Play and are subject to Google Play's applicable refund terms and process.
Website purchases
All Zodiaq products are digital products generated specifically for the customer based on information provided during checkout. Because digital reports, forecasts, compatibility readings, name analysis reports, date selection reports, Feng Shui reports, and Ask Zodiaq credits are delivered immediately and cannot be returned, all purchases are final.
This website policy applies only to purchases processed directly by Zodiaq or its website payment provider, except where a refund is required by applicable law.
Technical Delivery Issues
If a technical issue prevents delivery of a purchased product, Zodiaq will make reasonable efforts to correct the issue and provide access to the purchased content.
For access or delivery problems, contact team@everittventures.com with your account email, purchase date, and the store or payment method used.
Account Deletion
You may delete your account at any time from Account settings. Deletion is permanent and removes personal reading details, profiles, and Ask Zodiaq history. Payment records may be retained where required for tax, fraud prevention, or financial compliance, but personal reading content is removed or anonymized.
Deleting your account does not automatically create a refund. Purchases remain non-refundable unless required by law.
Disclaimer
Entertainment only. This reading is for reflection and cultural insight, not professional, financial, medical, legal, or relationship advice.
